ABOUT US
Clyde Rackham, “Grandpa”, started cleaning lines and working on septic systems way back in 1948. He started “flat rate pricing” and the ethical nature that is still carried on today at Master Rooter Plumbing.
70 YEARS EXPERIENCE
Larry and J’Deanne Rackham were the second generations to continue steadfast in the philosophy that the customer comes first and a job worth doing is a job worth doing right. Larry’s knowledge and expertise are legendary in the Treasure Valley.
Today, Lance Rackham is the third generation to own Master Rooter Plumbing and is committed to continuing the strong traditions that his family has created in this trade. The name “Master Rooter” is known for its quality, integrity, and problem-solving. Lance has found satisfaction in this trade his whole life.
Lance went from riding with “Grandpa” and Dad in the “big” trucks when he could barely walk, to creating his own fleet of trucks as operations manager. Today, he carries the responsibility of the day to day functions of Master Plumbing. Lance is committed to carrying the torch and adding to the foundation that will continue for generations to come.
OUR GUARANTEE
We provide trust-worthy plumbing services to homeowners across Southern Idaho. Our technicians have years of experience and are able to find and implement solutions for all kinds of plumbing issues. Your plumbing fixtures require scheduled maintenance, which is why our technicians check on all related aspects of your plumbing while repairing an issue.
24/7 emergency access to our professionals.
State-of-the-art equipment and trained technicians for specialized equipment.
Honest and ethical services.
Master Plumbing is Idaho’s Certified BioMicrobics® FAST® Provider.
What Our Customers Are Saying
Sandra Bolton
23:15 28 Apr 21
Mike and Scott did a fantastic job replacing the pump in our septic system. They arrived when they said they would.... Cleaned up beautifully. Communicated well. They were very personable. I highly recommend these gentlemen and this firm.read more
Jenny Clark
22:24 19 Apr 21
Jim L. did an excellent job!
I had an emergency: no water at my house. They sent Jim out right away. He quickly... assessed and fixed the issue. He was very knowledgeable and professional. I would definitely recommend this company, and Jim in particular.read more
Debra Evans
01:58 18 Apr 21
Jim was very friendly but professional. What he came out for (to repair a leaky faucet) was not what he expected. He... expected a kitchen faucet and I needed an outdoor faucet replaced! This entailed crawling under the house...an unpleasant place to be! Jim was not detoured. He just went out to his truck, got some new tools and parts, and down he went!
He had the job completed quickly. He explained how deteriorated my old faucet and pipeline were, and also explained my original piping from the 90's is prone to "cracking" after this length of time. He did what he could under the house to "tie up" loose pipes" and I don't know what else. Before he left he asked if there were any other plumbing jobs he could help me with. He was very nice and I appreciated him. Thank you.read more
SHAUNA FELLER
20:46 03 Mar 21
Jim Colburn came last week to give me an estimate and was here yesterday to install a new kitchen faucet for me. Both... times he was very helpful and professional. He did a great job with a tricky faucet install and everything was cleaned up when he was done. I appreciate his helpful suggestions to questions I had and some tips on how to save some money. I will definitely use Master Plumbing again.read more
Chinoah Halverson
20:57 11 Feb 21
Jim C was a pleasure to deal with, and was very clean and professional. He went above and beyond. He was here to fix a... valve we couldn't get to shut off. He replaced the valve so we were able to unhook and remove our dishwasher. While he was under the sink he noticed our hose to the refrigerator was done incorrectly and promptly fixed it as well. Thank you Jim C and Master Plumbing!read more
Adrianne Presnell
21:23 26 Jan 21
I am so happy and so grateful for my service today! Within just a couple hours of my call, a technician arrived (who... called first, and was right on time). The technician Roy was extremely professional, friendly, and informative. I knew ahead of time what I would be paying and what to expect. I was embarrassed that it was a toilet clog, but he made it feel like no big deal at all. I also had some questions about the line from my house to the street, and he had the time to look into it and help me with that too. I never 'keep' people's business cards...but this is an exception. Roy's card will stay on my refrigerator from now on. Thank you!read more
Shawn Chesnut
02:05 01 Sep 20
This is my second time using Master Plumbing services. First time they came to my business and unclogged my shops... drains. This time I had them come to my residence and Steve arrived early inside the schedule window. He went over my project leaks, gave me a very reasonable quote and got right to work. Steve finished up in a couple of hours cleaned up and I am impressed. I have a few other projects that I’ll be calling Steve back to complete for me.
Thank you Steve and company!!read more
Mandy T.
16:35 28 Aug 20
Our technician Jeff came out the day after we called and was very friendly and knowledgeable. He explained what was... wrong, how to avoid it in the future (don’t use Clorox tabs in your toilet tank 😬) and fixed it quickly. I highly recommend him and Master Rooter.read more
Franklin Grove
22:41 25 Aug 20
Michael Jordan did an awesome job. Would call him back to the property again.
My Resident was very impressed with... Michael. He is an outstanding person.read more
Celia Wilbur
18:43 13 Aug 20
We have utilized Master Plumbing services on 3 occasions. They are excellent! From reaching their office, scheduling... our appointment through the service call, they have been responsive, prompt, very professional and clearly explain the problem, needed service and review costs IN ADVANCE of beginning the service. their automated updates with your technician’s identity and arrival are particularly helpful. We couldn’t be happier.read more
Rich wessels
19:19 29 Jul 20
I'm selling a house and had a plumbing issue I need addressed quickly. I was surprised when I called and they said... they could have someone out in an hour. Michael showed up on time and quickly found we had less of an issue than we thought. They will definitely be my first call when I need plumbing work in the future.read more
MgrayATX G
21:37 23 Jul 20
As a General Manager of a local restaurant here in Meridian I wouldn't count on anyone other than Master for our... plumbing needs. Ran into a pretty hairy situation and Master was there for us and always have been. Steve is a great Guy and really knows what he is doing, Most importantly he respects and cares for his job and customers. I also got the privilege to meet Michael Jordan and he is just as great. As someone who works in the customer service industry I very much appreciate the Hospitality and Hard work given by Steve and Michael, Great guys and extremely friendly and knowledgeable. Thanks so much guys and I look forward to seeing y'all again.
A+read more
dave blaisdell
20:32 20 Jul 20
We had a shower valve that broke and left us with the water completely shut off. Master Plumbing got out to us quick... and our plumber Michael Jordan was awesome. Super professional and friendly. Can I say it was a “slam dunk” #23???!!! Thank you!read more
Kari Burns
22:58 19 Jul 20
I highly recommend Michael Jordan! His expertise & service was top notch. We used Master Plumbing in the past &... continue to have great experiences currently.read more
danika charters
01:45 11 Jul 20
Austin was AMAZING. Helpful, educational, efficient & friendly. His card is now on my fridge for any future needs!!... Highly recommend making him your guy!read more
Heidi Hopwood
18:30 03 Jul 20
Technician was friendly, service was fast. My complaint is that the technician came in without gloves or a mask. Seemed... very unprofessional.read more
Janine Reynard
17:59 22 Jun 20
The company was quick to ensure a technician would get to my house as quickly as possible this morning. Technician... Travis Parsons was professional and answered all my questions and helped me get the information I needed to determine, not only the problem, but the cause of the problem. I really appreciate him! Thank you!read more
Jackie Horton
22:36 17 Jun 20
I really like using this company. Very professional and knowledgeable about what they are doing. Thank you Robert for... getting here fast and taking your time to find the problem. I really appreciate you.read more
Brian Finnegan
22:06 17 Jun 20
Had a scheduling problem but that was not the technicians fault. Michael was friendly and very helpful and able to... answer all my questions. Only down side was the price was a bit steep for service on a shower valve, which was mostly the cost of labor. He still did an excellent job though. Thanksread more
Sharon Herrick
22:58 15 Jun 20
They came quickly. The technician knew what to do and did a very good job. Provided information to take care of the... mess under the house. Thank youread more
Derredmax .
05:43 13 Jun 20
I manage a small city in eastern Oregon. We had sewer coming up in a gravel intersection in the heart of the city. I... knew there were several water main lines as well as phone lines and the city sewer line about 4 or 5 feet down. I knew it was risky to us a backhoe to dig since there are no trace wires on any pipe down there. So I reached out to Master Rooter in Meridian, scheduled there Hydro vac crew and from just a couple phone calls talked to Helmet the technician for about 5 minutes and set up a time the next day with Cassidy. Needless to say it was the right decision because what we found was unbelievable. I'm sure without them I would have had a cross contamination situation. And that would have been a disaster costing 10s of thousands. It was an absolute pleasure working with Helmet and Jeff They had great suggestions patients while I gathered parts. Got down and dirty with the city crew and never complained once. I highly recommend this professional team of experts. I have been doing this for years and I was totally impressed. It was easy on the wallet easy at the job site and it was repaired back filled and open to traffic by 5:30 the same day. We at city hall are thankful.
Sincerely Geoff Wells City Manager.read more
Cary Crandall
16:37 09 Jun 20
Michael Jordan (Great Name!) Has been used by DrierHomes for quite awhile, even while he was employed with a different... plumbing company We are glad to see that though he has moved over to Master Plumbing his professional manner and expert abilities have not changed.
We continue to use Master Plumbing because of great guys like Michael!read more
z
14:50 03 Jun 20
I’ve been working with Jeremy for five or six years now. He is the best. He’s honest, attentive, and does a great job.
Mandana Tarr
17:24 30 May 20
I hired Master Plumbing to help find a leak in a house I manage. The plumber, Michael Jordan, was a good communicator,... was fair about what he could and couldn't do, and worked collaboratively with other specialists to sort out this ongoing problem we're having with the septic system. I highly recommend!read more
Family Leifeste
22:52 31 Mar 20
Michael Jordan completely reengineered our 100 gal hot water system. It’s now more efficient, fault-tolerant, safer... and done to code. He is an excellent technician and very professional. Master ain’t cheap, but they are quality and that means long term value. Would definitely recommend!read more
Patti Durham
02:58 31 Mar 20
Brad Smith did a fabulous job! He was timely, thorough and followed-up with preventive care tips. He also spotted an... area that may need attention, took pictures and forwarded the information to have it reviewed. We were copied on everything. Very professional. Thanks Brad!read more
Mr O
18:39 19 Mar 20
Easy to work with company. Had them come out and drain my septic tank. They were able to do it within a day after I... called for the appointment. The gentleman that that came to do the job was very knowledgeable, friendly and gave me lots of insights on my septic tank. Would recommend these guys to anyone.read more
Aaron Mayovsky
23:20 05 Mar 20
Michael Jordan is simply the most fabulous and professional plumber I have ever dealt with in my life. This gentleman... has impeccable character and his work ethic and the quality of his work are second to none. If I ever need anything in the future I will most certainly be contacting Master in general and Michael specifically. Bravo!read more
Harvey McCloud
15:19 12 Feb 20
Helmut came out a couple of hours after I had called Master Rooter. He did an excellent job clearing a very problematic... drain that I had tried to clean out myself with store-bought snakes and drain cleaner, to no avail. He knew what the core issue was at once and clearly explained the problem and his procedures while using heavy-duty professional equipment to get the job done. Problem completely and quickly solved at a reasonable price. Friendly, professional, and informative service. 100% satisfaction.read more
Amy Oberst
02:27 06 Feb 20
Austin did a great job discerning what was going on with our plumbing situation. I really appreciated how quickly they... were able to come out. Austin kept in touch letting me know when he would arrive. He was very courteous, hard working and knowledgeable about his profession. Even though it was bad news about our drain field, we appreciate his help in figuring out what was going on.read more
Jan Haneke
01:10 08 Jan 20
I need a plumber to take care of a problem at one of the rentals I manage. Didn't know who to call so I picked Master... Plumbing. Boy did I do good! First off, a real person answered. She got me scheduled for the next day. Rick Parks came over, on time, gave me an estimate and went over everything. There were more problems which he explained and estimated. The issues were fixed completely and a have a wonderful new plumber to call. I HIGHLY recommend Master Plumbing.read more
Faye Castillo
13:46 27 Nov 19
I appreciate how quick they were able to get me in schedule. My service technician, Austin Dickey, was super helpful... and communicated the different scenarios that could happen before he started. He also was clear and concise, very quick and efficient in competing the service we needed. He was very considerate throughout the whole process. I appreciated the pictures showing before and after. I would highly recommend contacting them for any service needs and will be contacting my technician again should I need anything in the future.read more
Shannon Courtney
23:26 15 Oct 19
Jim Colburn went above and beyond with his service and expertise, answering my questions and explaining processes. I... found my plumbing "doctor'. Appreciate your team of workers and the great customer service. All the best! Kudos to you all!read more
Jared Ferguson
03:27 12 Sep 18
Master Plumbing has absolutely the best service in the area! They are very professional and punctual. Their... installations are very clean, no damage and no mess. They recommend the brand Kohler and I couldn't have been more pleased with the outcome! The sink is very minimal, beautiful, and of course functional. Their service manager Scott installed my new sink and he did an absolutely stellar job. Highly recommend Master Plumbing to anyone with plumbing needs!read more
WORK & SERVICES
Master Plumbing is Southern Idaho’s All in One Plumbing Service Company. Whether you are dealing with a Stubborn Shower Drain at home or a Flooded Parking Lot at your Business; Master Plumbing is the Best Choice. When you need plumbing repairs, maintenance, installations, and replacements we will provide a free On-Site Quote ensuring an accurate estimate. From drain cleaning to the pumping of tanks, sumps, and more, our team is qualified and ready to handle it all, 24 Hours a day!
