Thanks so much for spending time with us last week! I was very impressed with each of you and the positive Master Rooter image you all portray. All of us in the NSC are proud to have you “guys” as partners! We look forward to a flourishing relationship!
Ruth Jordle, Client
As Maintenance Supervisor for the Meridian School District, I am pleased to recommend Lance Rackham, Master Rooter Plumbing, to anyone considering using their expertise. We have worked with Master Rooter for the last 4 1/2 years and have been extremely pleased with their on-time, professional work ethic.
I feel anyone contracting with Master Rooter will be making a positive decision for their company.
Don Lowman, Meridian School District Maintenance Supervisor
I called Master Rooter at 12 PM to fix our hot water heater that died. You don’t know how dependent you are on hot water until it’s gone! Someone was at our house in 45 min, and within 2 hours, we had a brand new hot water heater. The next morning we woke up to a minor flood by the water heater. Master Rooter came out right away and found out it was our water softener that overflowed, which sits next to the hot water heater. Although no one was sure why or if it was related directly to the hot water heater installation, Master Rooter paid for the clean-up. I would recommend Master Rooter to anyone.
We needed our toilet replaced, so we called Master Rooter. We were so impressed by their service tech, Jim who came to install the new toilet. He was definitely family-friendly and a great pleasure to have in our home. Strangers, especially service techs, can quickly make you feel uncomfortable if they look like ex-cons or incompetent workers. Thankfully, Jim was professional and made us feel comfortable with him working in our home, and he gave us confidence that Master Rooter knows how to hire competent, personable service techs. Thanks, Jim and Master Rooter for making our experience with you a pleasure! We will be recommending you to our friends and family.
I just wanted to thank you and especially Walter for the help and hard work with the Tuff Shed job!! It’s not very often I work with a “sub” that is willing to do whatever it takes to get the job done and done right, even when it means going above and beyond what their “getting paid to do.” Walter was outstanding, he was early, told me right away he was there to help, and never stopped moving once we started. Please let him know we greatly appreciate his hard work, and we look forward to working with you guys in the future! P.S. Bring a bigger squeegee next time!!! HAHA
Mike Ackerman, Power Clean, Ince Operations Manager
Our renters moved out and we were cleaning up the house for the new renters coming in two days. We noticed the bathroom sink was chipped so I went to a resale store and bought a new one. When trying to replace it, I broke the pvc pipe connecting to the galvanized drain. I was out of my league. I called Master Rooter and the plumber arrived in 30 minutes. I expected someone to come out the next day, if I was lucky. He not only fixed the connection, he also snaked the drain that was pretty clogged up. Thanks Master Rooter!
Mike , Client
Hear it from the People
See what some of our commercial customers say about us including: why they use us, why they’ve left us and come back, why they trust Master Plumbing to take care of all maintenance for their businesses.
Mike and Scott did a fantastic job replacing the pump in our septic system. They arrived when they said they would.... Cleaned up beautifully. Communicated well. They were very personable. I highly recommend these gentlemen and this firm.read more
Jim L. did an excellent job!
I had an emergency: no water at my house. They sent Jim out right away. He quickly... assessed and fixed the issue. He was very knowledgeable and professional. I would definitely recommend this company, and Jim in particular.read more
Jim was very friendly but professional. What he came out for (to repair a leaky faucet) was not what he expected. He... expected a kitchen faucet and I needed an outdoor faucet replaced! This entailed crawling under the house...an unpleasant place to be! Jim was not detoured. He just went out to his truck, got some new tools and parts, and down he went!
He had the job completed quickly. He explained how deteriorated my old faucet and pipeline were, and also explained my original piping from the 90's is prone to "cracking" after this length of time. He did what he could under the house to "tie up" loose pipes" and I don't know what else. Before he left he asked if there were any other plumbing jobs he could help me with. He was very nice and I appreciated him. Thank you.read more
Jim Colburn came last week to give me an estimate and was here yesterday to install a new kitchen faucet for me. Both... times he was very helpful and professional. He did a great job with a tricky faucet install and everything was cleaned up when he was done. I appreciate his helpful suggestions to questions I had and some tips on how to save some money. I will definitely use Master Plumbing again.read more
Jim C was a pleasure to deal with, and was very clean and professional. He went above and beyond. He was here to fix a... valve we couldn't get to shut off. He replaced the valve so we were able to unhook and remove our dishwasher. While he was under the sink he noticed our hose to the refrigerator was done incorrectly and promptly fixed it as well. Thank you Jim C and Master Plumbing!read more
I am so happy and so grateful for my service today! Within just a couple hours of my call, a technician arrived (who... called first, and was right on time). The technician Roy was extremely professional, friendly, and informative. I knew ahead of time what I would be paying and what to expect. I was embarrassed that it was a toilet clog, but he made it feel like no big deal at all. I also had some questions about the line from my house to the street, and he had the time to look into it and help me with that too. I never 'keep' people's business cards...but this is an exception. Roy's card will stay on my refrigerator from now on. Thank you!read more
This is my second time using Master Plumbing services. First time they came to my business and unclogged my shops... drains. This time I had them come to my residence and Steve arrived early inside the schedule window. He went over my project leaks, gave me a very reasonable quote and got right to work. Steve finished up in a couple of hours cleaned up and I am impressed. I have a few other projects that I’ll be calling Steve back to complete for me.
Thank you Steve and company!!read more
Our technician Jeff came out the day after we called and was very friendly and knowledgeable. He explained what was... wrong, how to avoid it in the future (don’t use Clorox tabs in your toilet tank 😬) and fixed it quickly. I highly recommend him and Master Rooter.read more
We have utilized Master Plumbing services on 3 occasions. They are excellent! From reaching their office, scheduling... our appointment through the service call, they have been responsive, prompt, very professional and clearly explain the problem, needed service and review costs IN ADVANCE of beginning the service. their automated updates with your technician’s identity and arrival are particularly helpful. We couldn’t be happier.read more
I'm selling a house and had a plumbing issue I need addressed quickly. I was surprised when I called and they said... they could have someone out in an hour. Michael showed up on time and quickly found we had less of an issue than we thought. They will definitely be my first call when I need plumbing work in the future.read more
As a General Manager of a local restaurant here in Meridian I wouldn't count on anyone other than Master for our... plumbing needs. Ran into a pretty hairy situation and Master was there for us and always have been. Steve is a great Guy and really knows what he is doing, Most importantly he respects and cares for his job and customers. I also got the privilege to meet Michael Jordan and he is just as great. As someone who works in the customer service industry I very much appreciate the Hospitality and Hard work given by Steve and Michael, Great guys and extremely friendly and knowledgeable. Thanks so much guys and I look forward to seeing y'all again.
We had a shower valve that broke and left us with the water completely shut off. Master Plumbing got out to us quick... and our plumber Michael Jordan was awesome. Super professional and friendly. Can I say it was a “slam dunk” #23???!!! Thank you!read more
The company was quick to ensure a technician would get to my house as quickly as possible this morning. Technician... Travis Parsons was professional and answered all my questions and helped me get the information I needed to determine, not only the problem, but the cause of the problem. I really appreciate him! Thank you!read more
I really like using this company. Very professional and knowledgeable about what they are doing. Thank you Robert for... getting here fast and taking your time to find the problem. I really appreciate you.read more
Had a scheduling problem but that was not the technicians fault. Michael was friendly and very helpful and able to... answer all my questions. Only down side was the price was a bit steep for service on a shower valve, which was mostly the cost of labor. He still did an excellent job though. Thanksread more
I manage a small city in eastern Oregon. We had sewer coming up in a gravel intersection in the heart of the city. I... knew there were several water main lines as well as phone lines and the city sewer line about 4 or 5 feet down. I knew it was risky to us a backhoe to dig since there are no trace wires on any pipe down there. So I reached out to Master Rooter in Meridian, scheduled there Hydro vac crew and from just a couple phone calls talked to Helmet the technician for about 5 minutes and set up a time the next day with Cassidy. Needless to say it was the right decision because what we found was unbelievable. I'm sure without them I would have had a cross contamination situation. And that would have been a disaster costing 10s of thousands. It was an absolute pleasure working with Helmet and Jeff They had great suggestions patients while I gathered parts. Got down and dirty with the city crew and never complained once. I highly recommend this professional team of experts. I have been doing this for years and I was totally impressed. It was easy on the wallet easy at the job site and it was repaired back filled and open to traffic by 5:30 the same day. We at city hall are thankful.
Sincerely Geoff Wells City Manager.read more
Michael Jordan (Great Name!) Has been used by DrierHomes for quite awhile, even while he was employed with a different... plumbing company We are glad to see that though he has moved over to Master Plumbing his professional manner and expert abilities have not changed.
We continue to use Master Plumbing because of great guys like Michael!read more
I hired Master Plumbing to help find a leak in a house I manage. The plumber, Michael Jordan, was a good communicator,... was fair about what he could and couldn't do, and worked collaboratively with other specialists to sort out this ongoing problem we're having with the septic system. I highly recommend!read more
Michael Jordan completely reengineered our 100 gal hot water system. It’s now more efficient, fault-tolerant, safer... and done to code. He is an excellent technician and very professional. Master ain’t cheap, but they are quality and that means long term value. Would definitely recommend!read more
Brad Smith did a fabulous job! He was timely, thorough and followed-up with preventive care tips. He also spotted an... area that may need attention, took pictures and forwarded the information to have it reviewed. We were copied on everything. Very professional. Thanks Brad!read more
Easy to work with company. Had them come out and drain my septic tank. They were able to do it within a day after I... called for the appointment. The gentleman that that came to do the job was very knowledgeable, friendly and gave me lots of insights on my septic tank. Would recommend these guys to anyone.read more
Michael Jordan is simply the most fabulous and professional plumber I have ever dealt with in my life. This gentleman... has impeccable character and his work ethic and the quality of his work are second to none. If I ever need anything in the future I will most certainly be contacting Master in general and Michael specifically. Bravo!read more
Helmut came out a couple of hours after I had called Master Rooter. He did an excellent job clearing a very problematic... drain that I had tried to clean out myself with store-bought snakes and drain cleaner, to no avail. He knew what the core issue was at once and clearly explained the problem and his procedures while using heavy-duty professional equipment to get the job done. Problem completely and quickly solved at a reasonable price. Friendly, professional, and informative service. 100% satisfaction.read more
Austin did a great job discerning what was going on with our plumbing situation. I really appreciated how quickly they... were able to come out. Austin kept in touch letting me know when he would arrive. He was very courteous, hard working and knowledgeable about his profession. Even though it was bad news about our drain field, we appreciate his help in figuring out what was going on.read more
I need a plumber to take care of a problem at one of the rentals I manage. Didn't know who to call so I picked Master... Plumbing. Boy did I do good! First off, a real person answered. She got me scheduled for the next day. Rick Parks came over, on time, gave me an estimate and went over everything. There were more problems which he explained and estimated. The issues were fixed completely and a have a wonderful new plumber to call. I HIGHLY recommend Master Plumbing.read more
I appreciate how quick they were able to get me in schedule. My service technician, Austin Dickey, was super helpful... and communicated the different scenarios that could happen before he started. He also was clear and concise, very quick and efficient in competing the service we needed. He was very considerate throughout the whole process. I appreciated the pictures showing before and after. I would highly recommend contacting them for any service needs and will be contacting my technician again should I need anything in the future.read more
Jim Colburn went above and beyond with his service and expertise, answering my questions and explaining processes. I... found my plumbing "doctor'. Appreciate your team of workers and the great customer service. All the best! Kudos to you all!read more
Master Plumbing has absolutely the best service in the area! They are very professional and punctual. Their... installations are very clean, no damage and no mess. They recommend the brand Kohler and I couldn't have been more pleased with the outcome! The sink is very minimal, beautiful, and of course functional. Their service manager Scott installed my new sink and he did an absolutely stellar job. Highly recommend Master Plumbing to anyone with plumbing needs!read more