Master Plumbing Customer’s Bill of Rights

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Customer’s Bill of Rights

Master Plumbing is proud to abide by the Customer’s Bill of Rights for the Plumbing industry which protects our customers from any negative experience they might otherwise have from a plumbing company:

  1. We guarantee our customers will receive honest and ethical service.
  2. We will treat our customers the way we would like ourselves and our families to be treated.
  3. We will state what the prices are up front and allow our customers to see our pricing manual—protecting them from unknown costs and price changes.
  4. All of our technicians will be fully drug tested and background checked, will be easily identified with a company uniform, will not be allowed to smoke in their service vehicle or on customer’s property, and will be strictly prohibited from using profanity.
  5. Our service vehicles will be fully stocked with the necessary parts and equipment ensuring the quickest repair and service times possible.
  6. We will protect our customers with the best warranties in our industry.
  7. We will invest in the most advanced equipment in our industry to ensure our customers get the best and fastest service possible.
  8. Our plumbing technicians will have no less than 4 years of experience before working in the field for our customers.


We believe it is important to support organizations and companies working to make a positive impact in our industry and community. We pride ourselves on using the best products, from proven vendors, and reputable practices to grow as a business focused on providing premium service. The Honest and Ethical Service that we provide wouldn’t be possible without the Industry Partners and Client Relationships we’ve been fostering across Southern Idaho, since 1948.

Thank you for being a part of our growth and trusting Master Plumbing with your plumbing challenges.

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