Master Plumbing Customer’s Bill of Rights

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Customer’s Bill of Rights

Master Plumbing is proud to abide by the Customer’s Bill of Rights for the Plumbing industry which protects our customers from any negative experience they might otherwise have from a plumbing company:

  1. We guarantee our customers will receive honest and ethical service.
  2. We will treat our customers the way we would like ourselves and our families to be treated.
  3. We will state what the prices are up front and allow our customers to see our pricing manual—protecting them from unknown costs and price changes.
  4. All of our technicians will be fully drug tested and background checked, will be easily identified with a company uniform, will not be allowed to smoke in their service vehicle or on customer’s property, and will be strictly prohibited from using profanity.
  5. Our service vehicles will be fully stocked with the necessary parts and equipment ensuring the quickest repair and service times possible.
  6. We will protect our customers with the best warranties in our industry.
  7. We will invest in the most advanced equipment in our industry to ensure our customers get the best and fastest service possible.
  8. Our plumbing technicians will have no less than 4 years of experience before working in the field for our customers.

OUR PLUMBING PARTNERS

We believe it is important to support organizations and companies working to make a positive impact in our industry and community. We pride ourselves on using the best products, from proven vendors, and reputable practices to grow as a business focused on providing premium service. The Honest and Ethical Service that we provide wouldn’t be possible without the Industry Partners and Client Relationships we’ve been fostering across Southern Idaho, since 1948.

Thank you for being a part of our growth and trusting Master Plumbing with your plumbing challenges.

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WHY CHOOSE US?

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Master Plumbing
4.9
Based on 726 reviews
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Dan Haws
Dan Haws
17:28 31 Oct 22
Jeff came over and got us taken care of and was incredibly professional. He was so efficient and managed to work around the chaos of us getting ready for a gathering in our home. He even took on more jobs than we initially had in mind. He’s a veteran and was respectful and considerate to everyone in our home! Next time we have them come out I’ll be asking for Jeff!
Luann Gray
Luann Gray
20:21 13 Oct 22
I was very pleased with Frank from Master Rooter in the recent service he did on pumping our septic system. He took the time to give me some extra information and guidance about our system. He also detected what appeared to be a water leak coming from inside the house and gave me advice on detecting the source. We have used this company for many years and are very grateful for their quality service.
Rick Davis
Rick Davis
14:58 05 Oct 22
Jim Colburn was exemplary in diagnosing and fixing our challenge with the bi-pass valve for our hot water recirculating pump system. Very timely, courteous, knowledgeable, and patient. He extended worthy counsel, and cost-saving tips.A very valuable member of the Master Plumbing team.
Gichoon Kim
Gichoon Kim
01:31 08 Sep 22
This company is terrible. They extra over charge for any service. I had them do the whole plumbing layout for my new business two weeks ago. I needed to do some extra plumbing work, so I asked them and they said it would be over 2k. I called a different company and they only charged me $200 for the same work. I had some issue with the plumbing work they did so called them for checking it and fixing it. It was just cleaning the strainer and it only took 2 min. They charged me almost $200 for that. You can get way better service for cheaper price in other company. Please do not call this place.
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Treasure Valley

Blacks Creek
Boise
Boise Hills Village
Bowmont
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Southwest Ada County Alliance
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