Yes. We do encourage you to read the extended warranty in it’s entirety. You will notice that it is not very long or complicated. That’s because we wanted it to be a simple process for our customers.
If you own, and live, in the home where the water heater we supply is being installed, you qualify.
No. At this time we only offer our Master Plumbing Water Heater Extended Warranty to homeowners who live in the home where the water heater is being installed. We do offer a Service Agreement that has money saving options for rental homes.
No. The extended warranty is included with every Master Plumbing supplied water heater installation in an owner occupied home at no additional cost.
Maybe. If there have been changes to the State or local building statues, other upgrades may be necessary at an additional cost. Sometimes related components such as the expansion tank, piping or fixtures attached to the water heater and the CO2 sensors in the home need upgraded when replacing a water heater and are not covered under the extended water heater warranty.
Yes. Be sure to read the Extended Warranty Certificate in its entirety to familiarize yourself with the terms of the extended warranty and what is necessary to maintain the extended warranty.
No. The annual inspection is included with the original purchase. You only need to make yourself available once a year for us to come and inspect your water heater. At the same time, we will check under your sinks, inspect toilets, angle stops, and hose bibs for signs of leakage or problems.
No. We only warranty the water heater for the original purchasing homeowner for as long as they own and live in their home.
Yes. We are open 24 hours a day, 365 days a year. However, if you are having an issue with your water heater, be sure to call us as soon as you are aware of any problem. Weekend calls increase your risk of having to wait an entire weekend for service based on parts availability. While we work efficiently to keep most anticipated parts available on the weekends, we use parts that are generally not found at local big box stores, and professional distribution warehouses are typically not open on the weekends. We only use parts that will provide you with the quality you deserve as a homeowner. In the event that the problem you are experiencing is not due to the water heater and/or is not related to this extended warranty, additional charges will apply for service completed after regular business hours.
No. We can offer our extended warranty for product we supply for our customers. We currently install Bradford White water heaters in conjunction with our extended warranty.